Customer Support Officer

Full Time
Austin, TX / Remote
WHAT IS PARQ?

Parq is the market leader for building stronger supply chains within the Energy Industry. Our mission is to power how buyers & suppliers work together. Parq is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure supplier communication, cost analytics, and workflow. We have an amazing opportunity to disrupt a historically "pen & paper" labeled space, and we need strong advocates to help us achieve that goal.

WHY PARQ NEEDS YOU

Parq is looking for a Customer Support Officer to help lead our customer implementation process and success strategy. It is the responsibility of this team to onboard, monitor, troubleshoot, and resolve issues that affect the availability and quality of the Parq platform. The team is the front line of our business, and we are looking for someone who believes in building lifetime customers.

WHAT YOU'LL DO
  • Answer to Parq customers' needs by email, chat and telephone
  • Negotiate with customers and sellers to resolve complex disputes
  • Follow up orders and manage complaints by providing relevant answers to Parq customers independently or in interaction with internal experts
  • Be able to analyze potential problems for our customers and provide the required solution internally
  • Contribute to the development and optimization of our Customer Service tools
WHO YOU ARE
  • 3-5 years of technical customer success or sales experience
  • Excellent written and oral communication skills. Experience in public speaking a plus
  • Proven track record of creating high-quality customer onboarding flows
  • Proven track record of product evangelism (webinars, public speaking, media interviews, podcasts, etc.)
  • Ability to easily transition from high level strategic thinking to creative and detailed execution
  • A demonstrated ability to work independently and autonomously
  • Ability to translate complex technical concepts and technologies into strategic business and customer-centric value propositions
  • Ability to perform in a high-energy and highly demanding work environment where change is a constant
  • Drive and lead multiple deadlines and priorities, and drive projects through to completion, while collaborating with other teams
EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you have a desire to build with a team or start your own company some day, and you are a blue-flame thinker, we want to hear from you.

Apply now

Please give us time to review and we'll get back to you shortly!
Thank you! Your application has been received and someone from our team will follow up with you soon.
Oops! Something went wrong while submitting the form.